Madrid
Esencial Pool
4.59
4.59
Overview
Esencial Pool is an innovative company that arises from the experience and knowledge of the fusion of two specialized companies in the sector, with over 20 years in the world of pool construction and pool rehabilitation.
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This business location has had its fair share of issues, with a relatively low overall score of 2.8 out of 5. The quality of the work has been a major concern, with several customers reporting problems with their pools, such as leaks, poor construction, and inadequate maintenance. While the pricing has been a mixed bag, with some customers feeling that they got a good deal and others feeling that they were overcharged, it's clear that the company's prioritization of cost-cutting measures has compromised the quality of the work.On the other hand, the company's innovativeness has been a strength, with some customers praising the modern designs and features of their pools. However, this is not enough to outweigh the numerous complaints about the company's workmanship and customer service.Overall, it seems that Esencial Pool has a long way to go in terms of improving the quality of their work and providing better customer service. Until then, customers may want to think twice before choosing this company for their pool installation needs.Some specific issues that have been reported by customers include:* Poor communication and responsiveness from the company's customer service team* Inadequate maintenance and repairs, leading to costly and time-consuming fixes* Leaks and other structural problems with the pools themselves* Inconsistent pricing and billing practices* Lack of transparency and honesty in the company's business dealingsIt's worth noting that while some customers have reported positive experiences with the company, these seem to be the exception rather than the rule. Many customers have expressed frustration and disappointment with the company's performance, and some have even gone so far as to call out the company's sales and customer service teams for being dishonest and unresponsive.Ultimately, the key to resolving these issues will be for the company to take a hard look at its business practices and make some serious changes. This may involve investing in new training and equipment for its staff, improving its communication and customer service protocols, and taking steps to address the underlying causes of the problems that customers have reported. Until then, customers may want to exercise caution when dealing with this company.
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