This business location has a mixed reputation among its customers. The overall experience is decent, but there are some concerns about the quality of service. The quality of service is average, with some staff members being more helpful than others. There are also some issues with the employees being unprepared or unwilling to assist with certain tasks. One customer reported being left waiting for two hours to receive assistance with a simple task. Another customer complained about the unfriendly and unhelpful attitude of the staff, stating that they were treated like a "cuñado" (a relative's husband). However, there are also some positive reviews about the helpfulness and professionalism of certain staff members, such as Elena Polo Benito and Itziar. It appears that the quality of service can vary depending on who you interact with. The pricing of the services is not an issue for most customers, but it is unclear what the specific costs are. As for innovativeness, there is no clear information available. The location is wheelchair accessible, which is a plus. One major issue is the lack of attention to customer needs, with some staff members being unprepared or unwilling to assist with certain tasks.