This place is a true gem in Madrid, offering high-quality baked goods, pastries, and sandwiches since 1931. It's a classic destination for those who appreciate traditional Spanish cuisine. The ambiance is elegant and tranquil, making it an ideal spot for a relaxing break. The employees are known for providing exceptional service, creating a memorable experience for every customer. One issue is that some people find the prices to be quite steep, especially considering the location. However, many patrons believe that the quality and uniqueness of the products justify the cost.Some customers have reported that the staff can be a bit slow, especially when taking orders. This has resulted in a few negative reviews. Despite this, the overwhelming majority of feedback suggests that the food and atmosphere make up for any minor drawbacks.