The business has received a mixed bag of reviews, with some customers raving about the service and others expressing disappointment. The most common complaints are about the quality of the food, with some customers reporting dry or overpriced products. However, the staff seems to be generally friendly and attentive, with many customers praising the service they received. The business has a wide range of products, including pastries, drinks, snacks, and souvenirs, but it seems to be struggling to consistently meet customer expectations. One notable issue is the lack of availability of certain products, such as bread, which has been reported by several customers. Overall, the business has a lot of potential, but it needs to work on improving the quality and consistency of its products. As for the issues, customers have mentioned that the business has raised prices, while the quality of the products has not improved accordingly. Some customers have also reported that the staff is not always helpful, with one customer being told that they couldn't cut a bocadillo in half, despite asking politely.