Madrid
El Gamusino
54.55
54.55
Overview
El Gamusino is a specialized store in Merchandising, of articles from Series, Movies, Games, etc. As well as a store of Board Games and Modeling. We belong to the community of Wizard's global stores with their famous game Magic The Gathering, which we organize competitions and official tournaments. We also have a Magic card buying and selling service.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Delivery
Quick visit
In-store pickup
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Quality
Overall
Pricing
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El Gamusino is a specialized store with a wide range of products, including merchandise from series, movies, and games, as well as board games and modeling supplies. The store has a wheelchair-accessible entrance and offers in-store pickup and delivery services. The staff is friendly and attentive, with some customers praising their helpfulness and willingness to go the extra mile.However, there are some concerns with the store's online ordering and delivery process. Some customers have reported difficulties in getting their orders processed and received, with some orders taking a month or more to arrive. Additionally, some customers have reported that the store has failed to respond to their inquiries or has provided inadequate explanations for delays.One customer reported that they made a purchase but received an incorrect product, which was then not handled promptly by the store. The store's customer service response was also not satisfactory, leaving the customer feeling frustrated and disappointed.Despite these issues, the store has many positive aspects, such as its wide selection of products, reasonable prices, and convenient location. The staff is also generally helpful and knowledgeable about the products they sell. However, the store's online ordering and delivery process needs to be improved to avoid frustrating customers and damage to its reputation.A lack of timely communication and responsiveness from the store can be frustrating for customers, making it seem like their business is not valued or prioritized. It is essential for the store to address these issues promptly and improve its online ordering and delivery process to provide a better experience for its customers.
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Hours
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