Douglas is a perfumería and health and beauty shop located on C. de Arturo Soria Street in Madrid City. The store offers a wide range of products, including makeup, perfumes, and parapharmacy. The staff is sometimes unfriendly and unhelpful, making the shopping experience less enjoyable. However, some customers have received good service from certain employees. The store's online platform can be slow to respond, and there have been issues with product availability and delivery. Despite this, the store has a good location and a wide selection of products. The Douglas Beauty Card offers valuable benefits, including exclusive offers and the ability to accumulate beauty points with each purchase. The store's working hours are regular, with extended hours on weekdays and a shorter weekend schedule. However, there have been issues with the accuracy of the store's working hours listed online. Overall, Douglas is a decent shopping destination, but the inconsistent quality of service and product availability are notable drawbacks. One major issue is the poor customer service, which can be a turn-off for some shoppers.