The hotel is located in a great area, close to the Prado Museum and other tourist attractions. The staff is friendly and helpful, with many guests praising their excellent service. The rooms are clean and comfortable, although some guests have mentioned that they can be a bit small. The hotel's amenities, such as the fitness center and restaurant, are also well-received by guests. However, some guests have mentioned that the hotel's breakfast options are limited, and that the sound insulation between rooms could be improved.