Madrid
DIGI
8.95
8.95
Overview
DIGI, a telecommunications operator present in Spain since 2008, belongs to the DIGI Communications Group, with over 30 years of experience in the sector and over 8.4 million customers by the end of 2024.With over 8,750 employees, it offers mobile, fixed and broadband services across Spain, mainly through its fiber optic network, recognized as the fastest fiber network in Spain by the prestigious Ookla Speedtest Awards, which reaches over 12 million homes.We were the first operator in Spain to offer 10 Gbps speed to our customers with the PRO-DIGI Fiber, which significantly improves the navigation experience and is currently available in 38 provinces.
Features
Wheelchair-accessible entrance
Wheelchair-accessible car park
Photos & videos
Submit a review
Innovativeness
Quality
Overall
Pricing
Submit a review
This location seems to be a telecommunications service provider, offering a range of services including internet, mobile, and fixed phone. The company has a strong presence in Spain, with a large customer base and a reputation for being a low-cost provider. However, several customers have reported issues with the quality of service, including slow internet speeds, dropped calls, and difficulty in getting in touch with customer support.Some customers have reported positive experiences with the company's technicians and customer support, but many have expressed frustration with the long wait times and unhelpful responses. One customer reported a particularly poor experience, stating that they were left without internet for several days and were not provided with any explanation or solution.The company's pricing is seen as a major advantage, with many customers appreciating the low cost of its services. However, some customers have reported feeling nickel-and-dimed by the company's practices, such as being charged for data roaming even when they are not using their devices.In terms of innovativeness, the company seems to be investing in new technologies, such as fiber-optic networks and eSIMs. However, some customers have expressed disappointment that these innovations are not being rolled out quickly enough or are not being made available to all customers.Overall, this location seems to be a mixed bag, with some customers appreciating the company's low prices and others being frustrated by the quality of service. To improve, the company could focus on improving its customer support and addressing the issues that have been raised by its customers.One issue that stands out is the company's handling of customer complaints. Several customers have reported being left without internet for extended periods, and some have reported difficulty in getting in touch with customer support. The company needs to improve its responsiveness to customer complaints and take steps to address these issues as quickly as possible.Another issue is the company's practice of charging customers for data roaming even when they are not using their devices. This is seen as unfair and nickel-and-diming, and the company should reconsider this practice.Finally, the company's lack of transparency around its pricing and services is a concern. Some customers have reported being surprised by unexpected charges or fees, and the company should do more to clearly communicate its pricing and services to its customers.
Own this business?
Hours
Open Now
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Categories
Contact business
1
ABOUT Torodoro
FOR BUSINESS
FIND US ON SOCIAL
AVAILABLE LANGUAGES
