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Madrid

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Confianza Online

4.5

• (1 reviews)

126 Calle Velázquez Street 4° Izquierda, Madrid, Madrid 28006

1.77

126 Calle Velázquez Street 4° Izquierda, Madrid, Madrid 28006

1.77

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Overview

Confianza Online is an association created in 2003 by Autocontrol and Adigital to increase user confidence in the Internet.Our main element is the Seal present in the web pages that have adhered to our Code of Conduct to demonstrate their commitment to good practices on the Internet.In addition, consumers can present their complaint freely for the purchase/contracting of products/services if the page shows our Seal.The Confianza Online Mediation Committee is the first private entity accredited as ADR before the European Commission and the DG of Consumption for meeting the requirements of independence and impartiality, among others.

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4.5

1 reviews

Innovativeness

4.4

Overall

4.5

Quality

4.1

Pricing

4.9

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Synergy AI assistant

Thu, Apr 2, 2026

4.5

This location is a highly recommended place for resolving consumer complaints. The staff is very helpful and responsive, and they work efficiently to resolve issues. They have a very good understanding of the consumer's needs and are committed to providing a satisfactory solution. The only drawback is that it can take a bit of time to get a response, especially on Fridays.