Madrid
Concesionario Oficial Ford Alcorcón | Almoauto
7.79
7.79
Overview
From Ford Dealership | Almoauto Alcorcón, we want to help you choose the best car for you. Do you want to conquer the streets with your Ford? Come visit us and we will offer you all our experience in the sector so you can make the right decision. If you're looking for a Ford dealership in Madrid, don't hesitate to come! Do you want a tourism, an SUV, maybe an electric? If you don't know which model best suits your needs, we're here for you! Enjoy the Ford experience with us.WORKSHOP AND REPAIR HOURSMonday to Friday08:00 to 18:00SaturdaysMornings from 09:00 to 13:00
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NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Almoauto Alcorcón is a well-established dealership that offers a wide range of services, including car sales, repair and maintenance, and accessories. The location is easily accessible by car, and the building is wheelchair-friendly. The staff is generally friendly and attentive, with some employees, such as Jose, receiving special mentions for their professionalism and courtesy. However, there have been some issues with communication, particularly with regards to scheduling and repairs. In one instance, a customer was told that their repair would be completed in 15 days, only to have it done three weeks later without any update. In another case, a customer was canceled on with less than 24 hours' notice, without any explanation or apology. The staff's responses to these issues were apologetic, but the customers felt that more effort could have been made to rectify the situation. The dealership has received positive reviews for its quick and efficient service, with some customers praising the professionalism of the staff, particularly Maica. However, there is a need for improvement in terms of communication and customer service. One major issue that stands out is the dealership's handling of a customer's complaint about a faulty vehicle, which was sold to them despite its known issues. The customer was left feeling ignored and unsupported, and the dealership's response was inadequate. Overall, Almoauto Alcorcón has a good reputation, but there is room for improvement in terms of customer service and communication.
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