Madrid
Comercial Mercedes-Benz
17.08
17.08
Overview
Workshop hours:from Monday to Friday from 8:00 to 17:00 h.
Features
Credit cards
Debit cards
NFC mobile payments
In-store shopping
Oil change
Wheelchair-accessible entrance
Wheelchair-accessible car park
Wheelchair-accessible toilet
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Innovativeness
Pricing
Overall
Quality
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The Mercedes-Benz dealership in Alcala de Henares City has a complex reputation. Some customers have reported excellent service and attention, highlighting the professionalism of staff members such as Genesis and Javier Concha. However, others have experienced issues, including overpriced maintenance services and a lack of transparency in billing. Several customers have mentioned that they were charged excessive prices for services that could be found elsewhere for a lower cost. Some have even reported being asked to pay for services that were not necessary, leading to a sense of distrust. On the other hand, many customers have praised the dealership's commitment to quality, citing quick and efficient service for routine maintenance. However, the dealership's handling of customer complaints and issues has been inconsistent, with some customers feeling ignored or dismissed. Despite these concerns, the dealership's overall reputation remains mixed, reflecting the varied experiences of its customers.
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Categories
Automotive & Boat Service
Car Sales
Car Parts
Auto machine shop
Mercedes-Benz dealer
Concesionario Mercedes Benz
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