This veterinary center in Madrid City offers a wide range of services for dogs and cats. The staff is known for their excellent care and attention to pets, with many clients praising their kindness, professionalism, and empathy. They provide imaging diagnosis, laboratory diagnosis, and customized health plans, among other services.The center has a good reputation, with an average rating of 4.6 based on client feedback. Many clients have praised the staff's attention to their pets, their professionalism, and the clinic's cleanliness. However, some clients have mentioned that the center can be busy, and there have been instances of clients being turned away due to a lack of available time.One notable issue is that the center has been known to turn away clients with urgent situations, such as a child needing to use the restroom, by asking them to wait or to leave their pet unattended. This has led to negative experiences for some clients and has damaged the center's reputation.Overall, the center has a good reputation and is known for its quality care and attention to pets. However, there have been some issues with client service and communication, which need to be addressed to maintain a high level of customer satisfaction.