Madrid
Clínica Intad
1.28
1.28
Overview
INTAD Clinic is a Center specialized in Addictions, Psychology and Psychiatry (Mental Health) in Madrid. Our high specialization, the multidisciplinary team and the personalized therapeutic model allow us to offer high efficacy in the treatment of addictions
Features
LGBTQ+ friendly
LGBTQ+ friendly
Paid street parking
Appointments recommended
Appointment required
Assistive hearing loop
Wheelchair-accessible entrance
Wheelchair-accessible toilet
Toilet
Paid multi-storey car park
Transgender safe space
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Overall
Quality
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This review is for the INTAD Clinic located at Building 33, C. de Altamirano Street, Apartment Local derecha, Madrid City. The clinic specializes in addictions, psychology, and psychiatry. The services provided are confidential, and patients are treated with care and respect. However, the main issue is the high level of dissatisfaction among patients.The clinic's quality of service is 2.3 out of 5, indicating that patients are not entirely satisfied with the care they receive. Some patients have reported feeling treated poorly by staff, with one patient stating that they were spoken to in a tone that was "fuera de lo respetuoso" (unacceptable). Another patient felt that the clinic was more interested in making money than in helping them.The pricing of the clinic's services is a 5 out of 5, indicating that patients are happy with the cost of the services. However, this is likely because patients are not being informed about the costs of treatment in a clear and transparent manner.The innovativeness of the clinic's approach to treatment is unknown, as there is not enough information available to evaluate this aspect.One major issue with the clinic is the way it handles patient complaints. Several patients have reported feeling disrespected and belittled by staff when they tried to file a complaint or ask for a refund. One patient was even told that they had been "amenazando" (threatening) the clinic when they tried to report a issue. This kind of behavior is unacceptable in a medical setting.Another issue is the lack of transparency and honesty in the clinic's dealings with patients. One patient was told that their insurance would cover the cost of treatment, only to later be told that it would not. Another patient was not informed about the costs of treatment until after they had already received treatment.Overall, while the INTAD Clinic has some positive qualities, such as a high level of pricing satisfaction, the clinic's poor handling of patient complaints and lack of transparency in its dealings with patients make it a place to avoid.
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Closed
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