Civitatis is a reliable travel agency with a wide range of activities, excursions, and guided tours in Spanish around the world. They have been helping over 10 million clients to fill their trips with their services since 2008. Their main values are focused on the product, accompanying the client, being simple and direct, seeking excellence, and sustainability. They offer family discounts and discounts for kids, making them a great option for families. Their multichannel attention is available 24/7 before, during, and after the trip. However, there have been some issues with cancelled tours, where clients have been left without solution or another option, making the experience frustrating for some. The use of third-party guides can also be a problem, as Civitatis might not be able to guarantee the quality of the guides.