Madrid
21.38
21.38
Overview
Mosancar is the result of combining 52 years of experience in car services with the most modern means and the most qualified human team.From its beginnings, the quality and ambition to improve the services we provide have been reflected in a solid and modern company profile.A good example of this is that Mosancar is the first Citroën dealership in the Madrid community certified by AENOR in 2000.Currently, we continue to invest in improving our resources and expanding the range of services we offer to our customers, and we hope to continue counting on the trust of all motorists who already know our company.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Paid street parking
In-store shopping
Oil change
Electronics
Car wash
Repair services
Car rental
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Quality
Pricing
Innovativeness
Overall
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This car service center is located in Building 21, Vía de Servicio A-6 Street, Collado Villalba City. With 52 years of experience in car services and a team of qualified professionals, Mosancar is a modern and solid company that offers a wide range of services.The center is certified by AENOR in 2000, which reflects the quality and ambition of the company to improve its services. The staff is knowledgeable and professional, with a focus on providing excellent customer service. They are also wheelchair accessible and offer convenient features like NFC mobile payments and debit/credit card payments.Some customers have reported excellent service and professionalism from the staff, with one client highlighting the exceptional attention received from Luis B. Another client appreciated the prompt delivery of their vehicle and the friendly staff. However, there have been some issues with customer service, including one client who reported a lack of attention and poor communication.The center offers a variety of services, including repair, oil changes, car washes, and car rentals. They also have a convenient online platform and offer services like electronic recycling and paid street parking.One client had a disappointing experience with a vehicle purchase, citing poor communication and a lack of follow-through on promised services. However, the center responded promptly and apologized for the inconvenience.Overall, Mosancar seems to be a reputable car service center with a focus on quality and customer service. While there have been some issues, the majority of customers have reported positive experiences. The center's commitment to innovation and quality is evident in its modern facilities and qualified staff.It's worth noting that the center has made efforts to improve its services, including investing in new resources and expanding its offerings. However, the high pricing and long wait times for some services may be a concern for some customers.The staff's professionalism and knowledge are clear strengths, but the center could benefit from more transparent communication and follow-through on promised services. With some improvements in these areas, Mosancar could become an even more reliable and customer-focused car service center.
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Hours
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