Madrid
CeX
0.33
0.33
Overview
Retail chain buying & selling video games & digital devices, including mobile phones & laptops.
Features
Credit cards
Debit cards
NFC mobile payments
In-store pickup
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Quality
Innovativeness
Pricing
Overall
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This location is a retail chain that buys and sells various digital devices, including video games, mobile phones, and laptops. The store's working hours are quite long, with extended hours on weekdays and weekends, which is convenient for customers.The staff's professionalism and politeness are notable, with many customers praising the friendly service. Iris and Laura are two staff members who stand out for their excellent customer service. However, some customers have had issues with the staff's behavior, including one employee who was reportedly rude and unfriendly.The variety of products available is impressive, with a wide range of video games, electronics, and gadgets. However, some customers have reported issues with the prices, citing that they are not competitive with other stores.The store's cleanliness and organization have been praised, with one customer noting that the staff has been doing a great job in keeping the store tidy. However, another customer reported finding hidden flaws in some products, which they felt was deceptive.Overall, this location has its strengths and weaknesses. While it has a wide selection of products and friendly staff, it also has issues with pricing and customer service. The store's management has been responsive to customer complaints, which is a positive sign.The location's working hours are convenient, and the store's features, such as NFC mobile payments, debit card, and credit card payments, are modern and user-friendly.A notable issue is that some customers have reported being sold defective products, which is a serious concern. While the store's management has apologized and offered to investigate, it's essential for customers to be aware of this potential issue.In terms of innovativeness, the store's use of modern payment systems and extended working hours are impressive. However, the store could benefit from improving its pricing and customer service to match the level of its product selection.Overall, this location is a solid choice for customers looking for a wide selection of digital devices and electronics. While it has some areas for improvement, the store's friendly staff and modern features make it a worthwhile visit.
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