Madrid
Centro Veterinario la Serna
9.65
9.65
Overview
La Serna Veterinary Center offers multiple services and specialties to provide the best care for your pet. We also treat exotic animals.
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Appointments recommended
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This location has been well-received by customers, with a 4.2 overall rating and a 4.8 rating for pricing, indicating that the business offers good value for the services provided. The quality of services is average, with a 3.5 rating, suggesting that while the business meets expectations, it does not excel in this area.Many customers have praised the friendly and professional staff, with some mentioning that they have been visiting the clinic for over a decade and have always received excellent care for their pets. Some reviewers have noted that the clinic is very expensive compared to others, but the high quality of care justifies the cost.There are some concerns raised by customers regarding the availability of certain services, such as the peluquería (grooming service), which some reviewers felt was not up to par. Additionally, one reviewer mentioned that they had to wait for a significant amount of time to be seen, which is a common issue in many veterinary clinics.One notable issue that stands out is the clinic's response to urgent situations. One reviewer felt that the clinic was not accommodating when they brought in their pet in an emergency and did not have the necessary documentation. However, the clinic's response to this issue was to clarify their policies and procedures, rather than apologizing for any inconvenience caused.Overall, while there are some areas for improvement, this clinic seems to be well-regarded by its customers and provides high-quality care for their pets.
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