This medical-surgical center in Madrid has a strong focus on digestive pathology, offering a range of services including video consultations with specialists in various fields. The center's website is user-friendly, and payments can be made using NFC mobile payments, debit cards, and credit cards. The location is wheelchair-accessible, and appointments are recommended to ensure timely service.However, some patients have expressed dissatisfaction with the center's staff, citing rude and unhelpful receptionists, long wait times, and a general sense of disorganization. One patient noted that they were left waiting for over an hour for a medical consultation, while another reported being treated poorly by a receptionist who seemed put off by their presence.On the other hand, some patients have had positive experiences with the center's staff, particularly with the doctors who have been described as professional, attentive, and human. One patient praised the center's attention to detail, citing a particularly helpful receptionist who went out of her way to assist her.Overall, the center's high pricing score suggests that it is considered a premium service, but the mixed reviews from patients suggest that there is room for improvement in terms of customer service and overall quality of care.One major issue that has been raised by multiple patients is the difficulty in getting in touch with the center's staff, with some patients reporting that they had to call multiple times before getting through to someone. This suggests that the center may need to work on improving its communication and customer service skills.In terms of innovativeness, the center's use of video consultations and its focus on digestive pathology suggest that it is at the forefront of medical innovation in Spain. However, the center could potentially benefit from incorporating more cutting-edge technologies and treatments to stay ahead of the curve.Overall, this medical-surgical center in Madrid has a lot to offer in terms of quality of care and innovative services, but it needs to work on improving its customer service and communication skills to better meet the needs of its patients.