Centro de Salud Los Castillos

3.5

• (1 reviews)

25 C. Carballino Street, Alcorcón, Madrid 28925

7.14

25 C. Carballino Street, Alcorcón, Madrid 28925

7.14

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Directions

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Website

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Quality

3.3

Overall

3.5

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Synergy AI assistant

Fri, Apr 3, 2026

3.5

This medical center has a good reputation, with many patients praising the kindness and professionalism of the staff. They also appreciate the center's clean and well-organized facilities. However, there are some issues with communication, as some patients have had trouble reaching the center by phone or have been given incorrect information about their appointments.Unfortunately, the center has also been criticized for its poor management of patient appointments, with some patients being told that there are no available appointments despite having scheduled ones. Additionally, some patients have reported being treated rudely by staff members, which is unacceptable.Overall, this medical center has its strengths, but it also has some significant weaknesses that need to be addressed. The center's management should prioritize improving communication and patient care to ensure that patients receive the best possible service.One issue that stands out is the poor phone service, with many patients unable to reach the center by phone or being put on hold for extended periods. This is a major inconvenience for patients who need to reach the center for urgent matters.The center's website and application also seem to be experiencing technical issues, making it difficult for patients to schedule appointments or access their medical records. This is frustrating for patients who are trying to navigate the healthcare system and get the care they need.Some patients have also reported being assigned to different doctors or being told that their scheduled appointments are not available. This can be confusing and frustrating for patients who are trying to manage their healthcare.Overall, while this medical center has some strengths, it also has some significant weaknesses that need to be addressed. With some improvements to communication, patient care, and management, this center could become a top-rated medical facility.