This financial institution has earned a high overall rating from its clients, with most reviewers praising the quality of service they receive. Raquel and Oscar are often mentioned as exceptional staff members, providing a professional and personalized experience. Many clients appreciate the transparent and human approach of the institution, making it a great alternative to larger banks. However, there is one negative comment that highlights a significant issue: poor customer service, with clients complaining that their emails and phone calls are not answered. It's essential to address this issue promptly to maintain a high level of service quality.