This coffee shop, located in Building 51, C. de Illescas Street in Madrid City, seems to offer a good overall experience, but with some notable exceptions. The quality of their products, including coffee and other food items, is decent, but not exceptional. One of the standout features of this shop is its pricing, which is quite reasonable and appealing to customers.However, the shop has some issues with service. Many customers have complained about the unfriendly and unhelpful behavior of the staff, which can be off-putting and affect the overall experience. Some customers have even reported being laughed at or talked about by the staff, which is unacceptable.The shop's hours of operation are relatively convenient, with long hours on weekdays and a shorter schedule on Saturdays. Unfortunately, the shop has a history of having inconsistent hours, which can be frustrating for customers who plan to visit.One of the positive aspects of this shop is its commitment to innovation and quality. They offer a wide range of coffee blends and other products, which is impressive. However, this is not enough to compensate for the subpar service and quality issues.Overall, this coffee shop has some redeeming qualities, but it needs to work on improving its service and ensuring that customers feel welcome and valued. With some effort to address these issues, this shop could become a favorite among coffee lovers in Madrid City.Please note that the issues mentioned in this review are based on the feedback provided by customers and may not reflect the full range of experiences at this shop.