This business is a small, cozy tavern located in the heart of Conde Duque, between Malasaña and Plaza España. It's a great place to grab a well-pulled pint, enjoy a good vermouth, or simply engage in bar conversations. The atmosphere is trendy, casual, and welcoming, making it a perfect spot for solo diners, groups, and even pets. The staff is friendly and attentive, ensuring that everyone feels at home.The menu offers a variety of small plates, quick bites, and hard liquor options, catering to different tastes and preferences. The business is also a hub for events, exhibitions, and celebrations, including birthdays, weddings, and corporate gatherings. The owners are passionate about creating an inclusive environment, evident in their LGBTQ+ friendly policy and regular events that bring people together.One of the standout features of this business is its commitment to quality, with many customers praising the delicious food, refreshing drinks, and exceptional service. The owners take pride in using locally sourced ingredients and innovative recipes to create a unique dining experience.However, there is one area where the business falls short. The owner responded poorly to a customer's complaint about the temperature of the wine, offering a new bottle instead of addressing the issue or offering a refund. While the customer was satisfied with the second bottle, the initial response was dismissive and unapologetic. This highlights the need for better customer service training and a more empathetic approach to dealing with customer concerns.Overall, this business is a gem in the heart of Madrid, offering a unique blend of quality food, drinks, and atmosphere. With some tweaks to their customer service, it has the potential to become an even more exceptional experience.