Madrid
BYD Astara Majadahonda
9.35
9.35
Overview
Official BYD dealership in Madrid BYD Madrid - Astara Retail. is an official dealership and post-sales service for Madrid. We guarantee the best care for your BYD in Madrid. At Astara Retail, we have a wide selection of vehicles and official services. Our commercial and technical team has been certified by the manufacturer, helping you to get the most out of your BYD and keep it in optimal condition. Consult more details or book your appointment on our website.
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Debit cards
NFC mobile payments
Wheelchair-accessible entrance
Wheelchair-accessible car park
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The reviewed business is located at Building 12, Ronda del Carralero Street, Majadahonda City, and specializes in selling and servicing BYD electric vehicles. The overall experience of customers is mixed, with some praising the professionalism and attentiveness of the staff, while others have been disappointed with the quality of service and communication.Several customers have reported issues with the post-sale service, including delays in receiving their vehicles after purchase, and difficulties in getting problems with their vehicles resolved. One customer was left waiting for 50 minutes without being seated, and another had to wait four days to get their vehicle cleaned after being told it would be ready the next day.However, there are also several positive reviews, with customers praising the professionalism and attentiveness of the staff, particularly Kevin and José Luis. Some customers have also appreciated the wide selection of vehicles and the facilities at the dealership.The business has a 4.5-star rating from third-party ratings, which suggests that the positive reviews outweigh the negative ones. However, the mixed experience of customers suggests that there are still some areas for improvement.One of the main issues that stands out is the lack of communication and follow-up with customers, particularly when it comes to resolving problems with their vehicles. Several customers have reported having to wait for extended periods of time to get their issues resolved, which can be frustrating and damaging to the business's reputation.Overall, the business has some strengths, including its professional staff and facilities, but it also needs to work on improving its communication and follow-up with customers to ensure a more consistent and positive experience.Some customers have praised the business's innovativeness, citing the wide selection of electric vehicles and the knowledgeable staff. However, others have noted that the business could be more innovative in its approach to customer service and problem-solving.The pricing of the business is generally considered to be competitive, with several customers noting that they found good value for the price of their vehicle. However, some customers have noted that the prices of certain accessories and services were higher than expected.Overall, the business has some areas for improvement, but it also has many strengths that suggest it is a reputable and reliable choice for customers looking for a BYD electric vehicle.
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