Caetano Cuzco, located in the heart of Madrid, is an official BMW Motorrad dealer and service workshop, offering a wide range of services and products to its customers. The staff is professional and welcoming, with many customers praising the excellent service they received from employees such as Alberto, Juanjo, Manuel, and Enrique.The store has a convenient location, with wheelchair-accessible entrance and a variety of payment options, including NFC mobile payments, debit cards, and credit cards. Customers can also choose from in-store shopping, in-store pick-up, and delivery options.Despite the overall positive experience, there are some concerns about the pricing, with one customer expressing disappointment at the high cost of the motorcycle. However, the majority of customers praise the quality of the service and the products.The innovativeness of the store is also worth noting, with a range of features and services that make it stand out from other dealerships. However, more information is needed to accurately assess this aspect.One issue that stands out is the lack of transparency about the history of the motorcycles being sold, with one customer reporting that they were not informed about a previous accident involving the motorcycle they purchased.Overall, Caetano Cuzco is a well-established and reputable dealer, with a strong commitment to customer service and satisfaction. However, it is essential to be aware of the potential issues with pricing and transparency when making a purchase.