This location has a good reputation, with a high rating from third-party sources. The overall experience is satisfactory, with a mix of positive and negative feedback. The quality of services is also good, with many customers praising the professionalism and attentiveness of the staff. However, there is one significant issue that needs to be addressed - poor organization and follow-up on customer requests, as seen in the case of the customer who was ignored for two months.The business has a wide range of services, including car sales, maintenance, and repairs, and is conveniently located in the Ciudad del Automóvil complex. The staff is friendly and welcoming, with many customers praising the excellent service they received. However, there is a lack of transparency and clear communication, which can lead to frustration and disappointment for customers.One of the strengths of this location is its accessibility, with a wheelchair-accessible parking lot and entrance. The business also accepts various payment methods, including NFC mobile payments, debit cards, and credit cards.Despite some minor issues, this location is a good option for customers looking for a reliable and trustworthy BMW dealership in the Madrid area. With some improvements in organization and communication, it has the potential to become a top-rated business.Overall, this location is a good choice for customers who value good quality, fair pricing, and innovative services. However, it may not be the best option for customers who are looking for a hassle-free experience and clear communication.