This location has some drawbacks, primarily related to quality and professionalism. Many customers have reported poor communication, unfinished work, and a lack of cleanliness during the installation process. Some have even mentioned that the team left the property in disarray, with debris and trash scattered around. Additionally, there have been issues with the quality of the final product, with some customers complaining that the installed turf was damaged or poorly maintained.However, it's worth noting that the business has received praise for its pricing, with many customers stating that the services are reasonably priced. The company's commitment to innovation is also evident, as they have been installing artificial grass for over 15 years and have developed a reputation as a market leader.One of the main issues that customers have highlighted is the lack of professionalism and communication from the team. Some customers have reported being left in the dark about the progress of their projects, with no updates or notifications about when the work would be completed. This lack of transparency and communication has led to frustration and disappointment among customers.Despite these issues, the business has also received some positive reviews, with customers praising the quality of the products and the professionalism of the team. However, these positive reviews are outnumbered by the negative ones, which suggests that the business needs to improve its quality and communication to better serve its customers.Some customers have also reported issues with the company's commitment to customer satisfaction, with some feeling that their concerns and complaints were not taken seriously. This lack of follow-through and accountability has led to a decline in customer trust and loyalty.Overall, while the business has some strengths, particularly in terms of pricing and innovation, it needs to address its weaknesses in order to improve customer satisfaction and loyalty. This can be achieved by improving communication and professionalism, as well as ensuring that the quality of the final product meets customer expectations.