Madrid
BBVA
0.05
0.05
Overview
From BBVA we have a lot to offer. Discover the initiatives in which we are committed to achieve so that everyone can succeed.
Features
Wheelchair accessible entrance
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
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Overall
Quality
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The overall experience of the business is mediocre. The quality of service is also average, with many clients expressing disappointment with the way they were treated by staff. There are several issues with the accessibility of the location, such as ATM malfunctions and long wait times. The business seems to lack a clear plan for managing its operations, leading to inconsistent experiences for customers. The issue of long wait times is particularly prevalent, with some clients reporting waits of over an hour to be seen. This is unacceptable, especially in a busy location like the one this business is in. Overall, there are many areas that need improvement to make this business more customer-friendly. There are several notable issues that have been reported by clients, including:- Long wait times, with some clients waiting over an hour to be seen- Inconsistent service, with some staff being unhelpful or unfriendly- Lack of clear communication about what to expect during the customer experience- Inefficient use of staff, with some clients reporting that staff were not available to help them despite being present in the location- Poor management of the business, with some clients feeling that the business is not well-run or organized
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