Madrid
BBVA
19.32
19.32
Overview
From BBVA we have a lot to offer. Discover the initiatives in which we are committed to achieve so that everyone can succeed.
Features
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
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The reviewed business location is a part of the BBVA bank. It has a wide range of services, including banking, superannuation consulting, and investment services. The office is located in Galapagar City and is easily accessible.The staff is highly praised by many clients for their friendliness, professionalism, and ability to solve complex issues quickly and efficiently. Some clients have reported being treated with kindness and respect, especially those who are part of the LGBTQ+ community.However, there are a few negative reviews that suggest some clients have experienced poor service, including long waiting times and unhelpful staff. In one instance, a client was told to send an email instead of being helped in person, which they found unacceptable.The office is open from Monday to Friday, with set hours from 8:30 AM to 2:15 PM. It's worth noting that the office is not open on weekends or public holidays.Overall, the BBVA office in Galapagar City has a good reputation, but there is room for improvement in terms of providing consistent high-quality service to all clients.One major issue is that some clients have reported being directed to email or being told to come back another day, which can be frustrating and unhelpful. This suggests that the office may need to work on its customer service skills and ensure that clients are treated with respect and urgency.
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