This business is a well-established leader in the ceramic and sanitary sector, with a vast warehouse space of over 70,000 m². Customers can find an extensive variety of ceramic products for construction, interior or exterior, and bathroom equipment. The staff is knowledgeable and helpful, with some employees going above and beyond to assist customers.However, there have been some issues with communication and follow-up on orders, leading to delays and missed deadlines. Some customers have reported difficulties in getting help from the customer service team, even when they've followed up multiple times. Additionally, some customers have expressed disappointment with the lack of options for certain products, particularly when it comes to color choices and more affordable alternatives.On a positive note, the business has a wide range of products, and the staff is generally friendly and helpful. Many customers have reported excellent experiences, citing good communication, professional service, and a wide range of options. Some employees have even gone out of their way to help customers find what they need or resolve issues with their orders.To improve, the business could focus on streamlining their communication and order fulfillment processes to prevent delays and missed deadlines. They could also work on providing more options for customers, particularly when it comes to color choices and more affordable alternatives. With some adjustments, this business has the potential to provide an even better experience for its customers.