The business is a leading bus rental service in Bilbao, with a team of experienced drivers and a fleet of modern buses. The company is known for its professionalism, punctuality, and attention to detail. However, some issues have been reported with driver behavior, such as smoking while driving and littering. Despite this, the company has received many positive reviews, with customers praising the cleanliness of the buses, the friendliness of the drivers, and the overall quality of the service. One issue that stands out is a report of a driver getting lost on the way to the destination and having to be guided by a passenger, resulting in a chaotic and uncomfortable ride. It's worth noting that the company responded promptly to this issue and offered a refund to the affected passengers.The business has a wide range of features, including wheelchair-accessible entrances, clean and comfortable buses, and a reliable payment system. The company also has a strong online presence, with a user-friendly website and social media accounts. However, the lack of transparency and accountability in certain situations is a concern.Overall, Autocares García is a reliable and professional bus rental service in Bilbao, with many strengths and some areas for improvement.