This Audi dealership has a decent overall reputation, but with some areas for improvement. The quality of the service seems to be inconsistent, with some clients receiving excellent care, while others have experienced issues. The pricing is generally high, which might be expected from an Audi dealership, but some clients have found it to be excessive. On the other hand, the dealership seems to be innovative in its offerings and services, which is a positive aspect.One major issue that stands out is the inconsistent quality of service. Some clients have reported excellent experiences, but others have encountered problems, such as unprofessional staff, delayed repairs, and overcharging. This inconsistency is a concern, as it suggests that the dealership may not be prioritizing quality or customer satisfaction.Additionally, some clients have reported feeling neglected or abandoned by the dealership, particularly when it comes to communication and follow-up. This lack of attention to customer needs and concerns is a significant issue that needs to be addressed.Overall, while this Audi dealership has some strengths, such as its innovative offerings and high-quality facilities, it needs to work on improving its consistency and attention to customer needs. By doing so, it can build trust and loyalty with its clients and establish a reputation as a reliable and trustworthy dealership.It's worth noting that the dealership has a responsive customer service team, as they have acknowledged and responded to many of the client complaints and issues raised. However, more needs to be done to prevent these issues from arising in the first place and to ensure that clients receive the level of service they expect and deserve.