Madrid
Asociación Internacional Del Teléfono De La Esperanza
2.15
2.15
Overview
Promotion of emotional health. Crisis hotline. Anonymous service, active 24h. We're listening, you're not alone!
Features
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Onsite services
Gender-neutral restroom
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This is a non-profit organization that provides emotional health promotion and crisis hotline services. The organization has a 24-hour hotline that is available anonymously and is staffed by volunteers. They also offer onsite services and have a crowd-friendly environment, including being LGBTQ+ and transgender-friendly. They have a location in Madrid, with a specific address, and can be reached through their phone number or website. The organization has received a mix of positive and negative reviews, with some reviewers praising the helpfulness and professionalism of the staff, while others have had negative experiences, citing poor attention and a lack of empathy.There is one major issue with the organization, which is the inconsistent quality of the service provided by the volunteers. While some reviewers have had positive experiences with the staff, others have reported feeling ignored, disrespected, or unhelped by the people they spoke with. This inconsistency is a major concern and may deter potential users from seeking help. Overall, the organization seems to be doing some good work, but there are clear areas for improvement, particularly in terms of ensuring that all volunteers are equipped to provide high-quality service to those in need.
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