Madrid
ASISPA | Servicio Central de Ayuda a Domicilio
2.74
2.74
Overview
In ASISPA we understand the Home Care Service (SAD) as an individualized intervention, preventive, educational, assistive and rehabilitative character, in which a set of services and professional intervention techniques are articulated, consistent in personal, domestic, psychosocial support, family, convivial, relationships with the environment and others, provided in the home and environment of those people whose functional independence is limited or who are going through a situation that requires support.
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Quality
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The known data does not suggest that ASISPA has innovative solutions. Their website mainly focuses on their mission and services, with a lack of information on innovative approaches. Some clients have praised the dedication of certain auxiliaries, but the overall experience has been marred by issues with coordination, communication, and continuity of care.Many clients have expressed frustration with the constant changes in auxiliaries, difficulty in reaching coordinators, and a sense of neglect in their care. Some have even reported being misled about the qualifications of the auxiliaries, leading to subpar care. The organization's handling of client complaints and concerns has been inconsistent, with some feeling heard and others being met with a lack of empathy or resolution.The lack of transparency and accountability has been a major concern for many clients. Some have reported being left with outstanding hours of care due to the organization's failure to follow through on commitments. The quality of care has been inconsistent, with some auxiliaries providing excellent care and others being careless or dismissive.The pricing of the services has been a point of contention for some clients, with some feeling that the cost does not reflect the quality of care received. However, the organization's pricing structure and policies are not transparent, making it difficult for clients to understand what they are paying for.Overall, while some clients have had positive experiences with ASISPA, the organization's inconsistent quality of care, poor communication, and lack of transparency have raised significant concerns.
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