Madrid
ASISPA | Sede Central (Edificio Luly Zabala)
3.17
3.17
Overview
ASISPA was established in 1980 as a private and non-profit association, focused on providing comprehensive care to people with disabilities.
Features
Wheelchair accessible entrance
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Overall
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The review of the ASISPA business location is quite disappointing. Overall, the experience of the clients who have provided feedback suggests that the service is not meeting their expectations. The quality of the service is one of the main concerns, with many clients reporting that they have had difficulties with the coordination of the service, including changes in the schedule and staff. Some clients have also mentioned that the staff are not adequately prepared or trained to provide the necessary care and support. While the pricing of the service is not an issue, with many clients expressing that it is reasonable, the innovativeness of the service is also lacking, with some clients reporting that the service is not adapting to their needs or providing new and creative solutions.One of the main issues that clients have reported is the lack of communication and coordination between the staff and the clients. Many clients have reported that it is difficult to get in touch with the staff, and that changes in the schedule are often not communicated effectively. This has led to frustration and anxiety for some clients, particularly those who are elderly or have special needs.Another issue that clients have reported is the high turnover rate of staff. Many clients have reported that they have had to deal with different staff members over the course of their care, which can be frustrating and disrupting for clients who have formed a bond with their caregivers.Despite these issues, there are some positive comments from clients who have reported positive experiences with the service. However, these comments are relatively few and far between, and do not seem to outweigh the negative comments that have been received.It is worth noting that the owner of the business has responded to some of the negative comments, apologizing for the issues and offering to make things right. However, it is not clear whether these efforts have been successful in addressing the underlying issues with the service.Overall, it seems that ASISPA has a lot of work to do in terms of improving the quality of its service and meeting the needs of its clients. While the business has a good reputation and a long history of providing care and support, the negative comments from clients suggest that there are significant issues that need to be addressed.
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