Madrid
Apartamentos Turísticos Matute11
0.30
0.30
Overview
Upmarket studios & apartments, some with balconies, in a refined, modern hotel offering free Wi-Fi.
Features
Free Wi-Fi
Air-conditioned
Wi-Fi
Free Wi-Fi
Air-conditioned
Kid-friendly
Kitchen in all rooms
Airport shuttle
Kitchen
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Overall
Pricing
Quality
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Matute11 is a modern hotel offering upmarket studios and apartments with some balconies. The location is central and provides easy access to various tourist attractions. The amenities include airport shuttle, kitchen in all rooms, kid-friendly facilities, and free Wi-Fi. However, there have been some issues with customer service, including cancellations without reason and a lack of cleanliness in some rooms.Some guests have praised the hotel's location, stating that it's in a great neighborhood with plenty of restaurants and shops nearby. They have also appreciated the hotel's amenities, such as the free Wi-Fi and the quiet atmosphere. However, others have complained about the hotel's cleanliness, reporting issues with bed bugs, dirty dishes, and a lack of attention to detail.One of the main concerns is the hotel's customer service. Several guests have reported cancellations without reason, which has caused them inconvenience and financial loss. This has led to a sense of distrust among some guests. On the other hand, some guests have received excellent service from the hotel staff, stating that they were friendly and helpful.The hotel's pricing is competitive, with some guests finding it reasonable for the quality of service and amenities provided. However, others have felt that the prices are too high, especially considering the issues with cleanliness and customer service.Overall, Matute11 has both positive and negative aspects. While it offers a great location and some nice amenities, it has also had issues with cleanliness and customer service. With some improvements in these areas, the hotel could potentially provide a better experience for its guests.
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