This business location is well-established and has a strong reputation. The employees are known for their excellent customer service, professionalism, and expertise in the field of jewelry and watch repair. The store offers a wide selection of high-quality products and provides personalized advice to customers. The business is run by the owner who seems to be actively engaged with the customers and responds to their feedback.The store has a long history, dating back to 1880, which is a testament to its commitment to quality and customer satisfaction. The location is easily accessible and has a beautiful interior that reflects its history. The staff is knowledgeable and can assist customers in finding the perfect watch or repairing their existing one.The prices of the products are competitive, and the staff will help customers find the best option for their budget. However, some customers have reported issues with the communication and transparency of the repair process. One customer had to wait 10 days to receive a quote for their watch repair and was not kept informed about the status of the work.Overall, this business location is a great option for anyone looking for high-quality jewelry and watch repair services in Madrid. However, it is essential to be patient and clear about expectations when working with the staff.The business has a wide range of services, including onsite services, in-store shopping, in-store pickup, and delivery. They also accept various payment methods, including NFC mobile payments, debit cards, and credit cards. The business is open Monday to Friday from 10:00 to 14:00 and 17:00 to 20:00, and on Saturday from 10:00 to 14:00.Some customers have praised the business for its exceptional service, beautiful shop with history, and large selection of products. Others have appreciated the professional and friendly staff, who are willing to go the extra mile to help customers find the perfect watch or repair their existing one.