Madrid
Animal Crematorium Hadescan S.L.
Overview
Hadescan was inaugurated in the month of April of the year 2005. The idea arose in the wake of the death of one of our pets, Coqui, which we wanted to cremate and could not because there was no specialized center in the entire Community of Madrid. Our activity consists of individual pet cremation, and thanks to this specialization we can offer the highest guarantee in the services provided.
Features
Wheelchair accessible entrance
Wheelchair accessible restroom
LGBTQ+ friendly
Transgender safespace
Free parking lot
LGBTQ+ friendly
Free street parking
Identifies as women-owned
Identifies as women-owned
On-site parking
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Overall
Pricing
Innovativeness
Quality
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This location provides a personal touch, especially in difficult times, as expressed by clients who appreciated the empathetic and professional staff. Some clients felt that the staff went above and beyond, such as the one who mentioned being treated with "mimo, respeto y humanidad". Others appreciated the serene environment and the attention to detail, like the use of a mantita and a cojín to keep the pet comfortable during the final moments.However, some clients had mixed experiences. One client felt that the staff seemed cold and the environment was not what they expected, describing it as a "nave industrial". Another client was disappointed with the way their pet was presented after the service, feeling that it could have been cleaner.There were also issues with communication, with one client feeling that they were left in the dark about the status of their pet's remains. Another client was upset that they were not given the option to accompany the pet to the incineration process, which they felt would have provided them with closure.Overall, while many clients praised the location for its compassionate and respectful service, there were some notable issues with quality and communication. The location seems to prioritize empathy and attention to detail, but may benefit from improving its operational efficiency and client communication.Some clients appreciated the opportunity to create a personal tribute to their pets, such as through a Facebook post or a special plaque. However, one client felt that this was not a genuine way to honor their pet's memory and that the location could have done more to facilitate this process.One client's comment about the urn provided being of "muy baja calidad" suggests that there may be some room for improvement in this area as well.Despite these issues, the location has a strong reputation and many clients have expressed their gratitude for the service they received.
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Hours
Closed
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Categories
Pets Service
Pet Cemeteries
Community & Government
Community Service
Trash Removal
Cremation service
Pet cemetery
Pet funeral service
Incineration plant
Servicio funerario para mascotas
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