The business has a 4.7 out of 5 overall score, suggesting that it provides a high-quality experience for its customers. The quality of the services offered is also high, with an average rating of 4.4 out of 5. The pricing is also very competitive, with an average rating of 4.9 out of 5. While the business is not particularly innovative, it has a good reputation and is well-regarded by its customers. One issue that is worth noting is the case where a customer had a bad experience with a piercing, which resulted in a 1-star review. The business responded to this review, explaining that the piercing was done with high-quality materials and that the customer's issue was likely due to poor aftercare. However, the customer still expressed dissatisfaction with the service they received.The business has a strong online presence, with a high rating on review platforms. Customers have praised the business for its excellent customer service, professional and friendly staff, and high-quality tattoos and piercings. Some customers have also appreciated the business's commitment to using high-quality materials and following proper safety protocols.The business has a clear policy on appointments, requiring customers to schedule an appointment in advance. This suggests that the business values its customers' time and is committed to providing personalized attention. The business also has a clear policy on payments, accepting various payment methods, including NFC mobile payments and credit cards.The business has a welcoming and inclusive atmosphere, with a strong focus on LGBTQ+ friendliness and a transgender safe space. The business also has a strong commitment to accessibility, with wheelchair-accessible entrance and restroom facilities. Overall, the business provides a high-quality experience for its customers, with a strong focus on customer service, professionalism, and inclusivity.