This Repsol distributor of butane and propane gas has a lot of issues. Starting with the phone number, +34914080310, which seems to be a local Madrid number, the address is Building 4, C. de Boyer Street, Madrid City. The business hours are quite long, from 09:00 to 18:00, Monday to Friday, and 10:00 to 13:00 on Saturdays. However, it seems like they don't always follow these hours, as some customers have experienced being left waiting or having their appointments canceled.The staff at this location seem to be a major problem. Many customers have reported poor communication and attitude, with some employees being rude and dismissive. It's clear that the staff is not well-trained or managed, which leads to a frustrating experience for customers.Additionally, the issue of not accepting credit cards has been a recurring problem. Some customers have been told that only cash is accepted, while others have had their credit card payments rejected without explanation.The quality of the service is also a concern. Some customers have reported not receiving their ordered goods or having their deliveries delayed or canceled without notice. This lack of reliability and follow-through is unacceptable for a business that relies on timely deliveries.Despite these issues, the pricing of the products seems to be competitive, with some customers noting that the prices are similar to those at gas stations.However, it's worth noting that this Repsol distributor has a lot of work to do to improve its overall quality and innovativeness. Many customers have expressed frustration with the lack of coordination and communication, which is essential for providing good customer service.In terms of innovation, the business seems to be lagging behind, with some customers expressing disappointment with the lack of new ideas or improvements to the service.Overall, this Repsol distributor is not living up to the expectations of its customers. With a little more effort and attention to customer service, it could be a much better experience for those who need to buy butane and propane gas.