This business location seems to be a well-established and convenient travel agency, located in the heart of Santiago de Compostela. The staff is available to assist clients for a long period of the day, from 10:00 to 22:00. The office is wheelchair accessible, with a convenient parking lot nearby. The business accepts various payment methods, including NFC mobile payments, debit cards, and credit cards.The overall experience is decent, with some clients having excellent encounters with professional staff who go above and beyond to provide personalized service. However, others have had disappointing experiences, citing unfriendly staff, unhelpful assistance, and a general lack of professionalism. There have been cases of overcharging, delayed or cancelled flights, and inadequate customer support.Despite some issues with the staff, the business offers a wide range of travel services, including company events, congresses, and pilgrimages. They seem to have a loyal customer base, with some clients returning multiple times and praising the staff's attentiveness and professionalism.The business could benefit from improving its staff's attitude and level of service, as this seems to be a major point of contention among clients. Additionally, addressing issues with overcharging and delayed or cancelled flights would help to increase customer satisfaction and trust.The overall score of 3.6 reflects the mixed experience of clients, with some having excellent encounters and others having disappointing experiences. While the business has its strengths, it could benefit from improving its customer service and addressing some of the issues that have been raised.