The business has received mostly negative reviews, with many clients expressing disappointment and frustration with the service they have received. The quality of service seems to be a major issue, with long wait times on the phone and a lack of clear information provided to customers. On the other hand, the pricing of the services seems to be reasonable, and some clients appreciate the bank's commitment to ethical and sustainable banking practices. However, the lack of innovation and improvements to the service has been a major point of contention for many customers.Some clients have reported issues with the bank's online services, including the lack of a physical cashpoint in the Valencia branch, and the difficulty of using the bank's mobile app. Others have expressed frustration with the bank's customer service, citing long wait times and unhelpful staff.Despite the negative reviews, a few clients have reported positive experiences with the bank, including good service from specific staff members and appreciation for the bank's commitment to ethical banking. However, these positive experiences are vastly outnumbered by the negative reviews, and it seems that the bank has some significant issues to address.A major issue that has been highlighted by several clients is the lack of transparency and communication from the bank. Many clients have reported feeling frustrated and ignored by the bank, and have expressed disappointment with the lack of clear information provided to them. This lack of transparency has led to issues with the bank's online services, and has made it difficult for clients to resolve problems and issues with their accounts.Another issue that has been raised is the bank's customer service. Many clients have reported long wait times and unhelpful staff, which has made it difficult for them to get the help and support they need. This lack of good customer service has led to a sense of frustration and disappointment among clients, and has damaged the bank's reputation.Overall, the business has a long way to go in terms of improving its service and addressing the issues that have been raised by clients. While there are some positive aspects to the bank, such as its commitment to ethical banking, the negative reviews and issues highlighted by clients are a major concern.