The business is a well-established and reputable English language school with a strong reputation. The overall experience is positive, with most customers reporting excellent quality, professionalism, and friendliness from the teachers and staff. The school offers a wide range of courses, including intensive programs and language exams, which is reflected in the high rating for innovativeness. However, some customers have reported that the school can be quite rigid in its approach, which may not suit every learner's needs. The location is easily accessible, with a wheelchair-accessible entrance, and the school offers online classes as well as on-site services. The owner is responsive to customer feedback and has provided personalized responses to many reviews, which suggests a commitment to customer satisfaction. Overall, the school appears to be a reliable and effective choice for those looking to improve their English language skills.Some customers have reported excellent experiences with the school, praising the quality of the teachers, the engaging and interactive classes, and the school's commitment to creating a supportive and inclusive environment. Others have reported that their children are happy and enthusiastic about attending the school, and that they have made significant progress in their language skills.One customer did report a negative experience, stating that they were not recommended by the school. However, the owner responded promptly and apologetically, offering to discuss the issue further and make improvements.