This hotel offers a luxurious experience with comfortable and well-maintained rooms. However, some guests have reported issues with the renovation work currently underway, which has caused disruptions to services such as food and fitness. Despite this, the hotel's staff, particularly Cristina Rodríguez, have received praise for their friendly and attentive service. The hotel's location is convenient, being close to the airport and with easy access to public transportation. However, some guests have been unhappy with the price they paid for services that were not available during their stay. The hotel's amenities, such as the outdoor pool and free Wi-Fi, are appreciated by guests. While the hotel has a polished atmosphere, the current renovation work has detracted from the overall experience. A notable issue is the lack of communication from the hotel regarding the renovation work and its impact on guests.