The location is a car service and sales dealership, offering a range of Kia vehicles, including new and second-hand cars. The business has a convenient location with wheelchair-accessible entrance and car park. Payments are accepted via NFC mobile payments, debit cards, and credit cards. The working hours are varied, but it seems that the business is open Monday to Friday from 8:00 to 20:00, and Saturday from 10:30 to 20:00.The quality of the business is generally high, with many customers expressing satisfaction with the service they received. Several customers have mentioned that they were well-informed and assisted by sales staff, who explained the features and details of the vehicles. The sales staff, such as Joan and Iban, are praised for their professionalism, patience, and excellent customer service.The pricing seems to be competitive, with some customers mentioning that they were able to get a good deal on their vehicle. The business accepts various payment methods, including NFC mobile payments, debit cards, and credit cards, making it convenient for customers to purchase their vehicles.The innovativeness of the business is also noteworthy, as they seem to be adapting to the changing needs of their customers. For example, they offer online services and have a mobile app, which allows customers to book appointments and stay updated on their vehicle's status.However, there is one major issue that needs to be addressed. Several customers have reported difficulty in contacting the business via phone, with some attempts resulting in missed calls and unreturned messages. This is a significant problem, as customers may need to contact the business for assistance with their vehicle or to inquire about their purchase. The business should consider improving their phone system to ensure that customers can get the help they need in a timely manner.Overall, the business seems to be doing a good job in terms of quality and pricing, but there is room for improvement in terms of innovativeness and customer service, particularly with regards to phone communication.