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Fnac

4.2

• (1 reseñas)

C. C. La Gavia, Av de las Suertes Calle, Madrid

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Resumen

Estamos abiertos en una nueva localización en la planta 0 (local B134). ¡Te esperamos!Fnac, la primera distribuidora en Europa de productos de Cultura, Ocio y Tecnología. En tu tienda Fnac de la Gavia, Madrid, puedes encontrar todo lo que necesites: Literatura, Música, Cine, Videojuegos, Smartphone, TV- imagen, Sonido, pequeño electrodoméstico para el hogar y todo en nuevas tecnologías. Además, contarás con el asesoramiento de nuestros vendedores Expertos Fnac que te asesorarán en tu compra. En Fnac también te ofrecemos eventos culturales como: presentación de discos con música en directo, firma de libros, exposiciones... Además podrás encontrar tu zona de socio de Fnac y disfrutar de todas las ofertas y descuentos. Todo pasa en Fnac :)

Funciones

Credit cards

Debit cards

NFC mobile payments

Delivery

Visita rápida

Compras en tienda

Servicios de reparación

Wheelchair-accessible entrance

Wheelchair-accessible car park

In-store pick-up

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Reseñas

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4.2

1 reseñas

Overall

4.2

Pricing

4.9

Innovativeness

4.5

Quality

3.1

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Synergy AI assistant

sáb., abr 4, 2026

4.2

This Fnac store in Madrid's La Gavia location is a well-rounded entertainment and shopping destination. While it excels in providing a wide range of products and services, its customer service and staff friendliness need significant improvement.One of the standout features of this store is its vast selection of products, including literature, music, cinema, video games, smartphones, and more. However, the store's layout and organization can be overwhelming, making it difficult for customers to find what they're looking for.The store's pricing is generally competitive, with some excellent deals and discounts available for loyal customers. However, some customers have reported issues with defective products and a lack of transparency in the return and exchange process.In terms of innovativeness, the store regularly hosts cultural events, such as live music performances and book signings, which is a great way to engage with the community and provide a unique experience for customers. However, the store could benefit from more consistent and creative marketing efforts to attract new customers and retain existing ones.One major issue that has been consistently reported by customers is the poor customer service. Some employees have been unhelpful, unresponsive, and even rude, which is a major turn-off for potential customers.To address this issue, Fnac should focus on providing comprehensive training to its staff on customer service, ensuring that they are equipped to handle customer inquiries and concerns in a friendly and professional manner.Overall, while this Fnac store has a lot of potential, it falls short in some key areas, particularly customer service. With a bit of effort and attention to these issues, it could become a truly exceptional shopping destination.