The business has a relatively good overall score, however, quality has been a point of contention for some customers. While some reviewers have praised the service, cleanliness, and respectful staff, others have expressed disappointment with the cleanliness of the cabins, the quality of food, and the friendliness of the staff.Some reviewers have mentioned that the ferry is old and in need of renovation, which affects the overall experience. Others have praised the scenic views and the comfortable seating.The staff has been described as sometimes unfriendly, with one reviewer mentioning that they were treated poorly by the ticket staff. Another reviewer felt that the staff were unhelpful and unwilling to provide information or assistance.On the other hand, some reviewers have mentioned that the ferry staff were helpful and provided good service. One reviewer praised the staff's attentiveness and friendliness.The pricing has been a mixed bag, with some reviewers feeling that the prices were reasonable and others feeling that they were too high.It's worth noting that the business has been working to improve its services, with the owner responding to many of the negative reviews and apologizing for the inconvenience. The business has also offered to help resolve issues and improve the overall experience.Despite the mixed reviews, the business has a good overall score and a high rating from one of the third-party rating systems.