The overall experience at Women Secret store is mediocre. The quality of the products and services is also lacking, with many customers reporting poorly trained staff, unhelpful assistants, and a lack of attention to detail. Some customers have experienced long waiting times, difficulty in finding what they are looking for, and a general sense of disorganization.Several customers have reported issues with the online ordering and pickup system, with some claiming that their orders were not available for pickup, or that the staff were unhelpful in resolving the issue. Others have experienced problems with the in-store service, including being spoken to rudely by staff, being ignored while waiting in line, and being told that certain items are not available even though they are on display.On the other hand, some customers have had positive experiences at the store, reporting helpful and friendly staff, a wide selection of products, and a good price-to-quality ratio.The store's innovativeness is also questionable, with some customers feeling that the store is not keeping up with the times and is stuck in the past. Others have reported that the store's online presence is not user-friendly and is difficult to navigate.Overall, the store needs to improve its quality of service, train its staff better, and innovate its products and services to meet the changing needs of its customers.One major issue that needs to be addressed is the poor service and treatment of customers. Several customers have reported being spoken to rudely, ignored, or being made to feel like they are an inconvenience. This is unacceptable and needs to be addressed immediately.It is also worth noting that the store's policy on online ordering and pickup needs to be reviewed and improved. Several customers have experienced problems with this system, and it is clear that it is not working as well as it should be.