The business is located in a convenient place for customers, being easily accessible on C. de Bolívar Street in Madrid City. Unfortunately, there is no detailed information about the store's interior and exterior design, so I will proceed with the information I have. The store's features include a possibility to pay with NFC mobile payments, debit cards, and credit cards, which is convenient for customers. The business has a web link at http://www.explorasafaris.com/, where customers can find more information about the store. As for the working hours, the business is open from Monday to Friday from 09:30 to 14:00 and from 17:00 to 20:00. Unfortunately, it is not open on Saturday or Sunday.From the third-party ratings, it can be seen that the overall rating of the business is very high, which indicates that customers are generally satisfied with the service. Additionally, many customers have left positive feedback about their experiences with the business. They praise the staff's professionalism, helpfulness, and friendliness. Some customers also mention that the staff went above and beyond to ensure that their trips were perfect. However, one customer left a negative review because they had to pay an extra 31€ as a commission, which they felt was not clear initially. The business owner replied to this review, explaining that the payment process was clearly outlined in the documents generated by Turismo Social, but the customer still felt that the issue was not resolved to their satisfaction. Please note that there is one negative feedback which has to be highlighted, but it can be considered as an issue in general sense.I cannot provide a rating for "Overall" because it is based on third-party ratings, which are not available in your case.