Madrid
Servicio Oficial Samsung - Service Center Madrid
3.01
3.01
Resumen
Samsung ICP Madrid es tu servicio técnico oficial Samsung en la ciudad. Ofrecemos asistencia rápida y de alta calidad para tus smartphones, tablets, relojes inteligentes, aspiradoras, microondas y televisores Samsung.Nuestro equipo técnico, especializado y certificado, te brinda atención personalizada con la profesionalidad y el compromiso que te mereces.¿Por qué elegir Samsung ICP Madrid?* Reparaciones rápidas y eficientes: Resolvemos cualquier problema en el menor tiempo posible para que disfrutes nuevamente de tus dispositivos.* Garantía oficial Samsung: Todas nuestras reparaciones cuentan con la garantía oficial, ofreciéndote confianza y tranquilidad.* Atención al cliente excepcional: Te asesoramos en cada paso, respondiendo a tu
Funciones
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible seating
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Aparcamiento gratuito en garaje
Servicios de reparación
Fotos y Videos
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Quality
Overall
Pricing
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This Samsung ICP Madrid location is not a good place to expect top-quality service, despite its official status as a Samsung service provider. With multiple complaints about poor customer service, unprofessional staff, and long wait times for repairs, it's hard to give this location a high rating.Many customers have reported feeling disrespected and unattended to, with some even being told that they would have to wait weeks for their repairs to be completed. This is unacceptable, especially considering that this is an official Samsung service provider.One of the few positive comments was from a customer who praised the attention of Natalie, but this was an isolated incident and not enough to redeem the location's reputation.Another issue is that some customers have reported being overcharged for repairs, with one customer being told that they would have to pay 35€ for a replacement screen, only to find that the screen was faulty and the customer had to spend an additional 70€ to get it fixed properly.The location's lack of transparency and communication is also a major issue, with some customers being told that their repairs would be completed within a certain timeframe, only to find that the repair was taking longer than expected.The Innovativeness score is missing because there's no data about it.The location's free parking garage is a plus, but it's not enough to make up for the poor service and high prices. Overall, this location is a disappointment and not a good choice for Samsung customers who need reliable and efficient service.
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