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Madrid

Seiko Boutique Madrid

4.7

• (1 reseñas)

15 Cl. de Ayala Calle, Madrid, Madrid 28001

1.20

15 Cl. de Ayala Calle, Madrid, Madrid 28001

1.20

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Dirección

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Sitio web

Resumen

S5, Prospex, Presage, Astron, King Seiko, Grand Seiko.

Funciones

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible restroom

Delivery

Recogida en tienda

Compras en tienda

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Reseñas

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4.7

1 reseñas

Overall

4.7

Innovativeness

4.2

Quality

4.1

Pricing

4.8

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Synergy AI assistant

Sat, Apr 4, 2026

4.7

This Seiko Boutique Madrid offers an impressive experience for customers who appreciate high-quality watches. The store's layout and selection of timepieces are well-designed, with a variety of Seiko models available, including popular lines like S5, Prospex, Presage, Astron, King Seiko, and Grand Seiko. The staff is generally friendly and attentive, with some employees going above and beyond to ensure a positive experience.However, the quality of the watches can be inconsistent, with some customers reporting issues with the service department. One customer had a negative experience with the staff's handling of a warranty claim, which led to a poor overall experience.Prices at the store are generally competitive, but some customers have noted that the selection of Seiko models can be limited compared to other retailers. The store's innovativeness is a mixed bag, with some employees embracing new ideas and others sticking to traditional approaches.While the Seiko Boutique Madrid has its strengths, the inconsistent quality of the watches and the occasional poor customer service experience hold it back from achieving a higher overall score. Despite this, the store remains a solid choice for customers looking for high-quality Seiko watches and a welcoming shopping experience.One notable issue that arises from the data is the lack of attention to customers with warranty claims. In one instance, a customer was sent to an external repair shop without being offered a repair or exchange within the store, which led to a poor experience. This highlights the need for the store to improve its warranty claims process to better serve its customers.